epost FAQs

About epost

Getting Started

Using epost

Privacy and Security

Website Security

Troubleshooting

About epost™:

What is epost?

epost is Canada Post's free bill presentment service, where you can add, pay, view and manage over 200 types of bills and other documents like phone, hydro, cable and credit cards, all online.

What is an epost mailbox?

An epost mailbox is a secure, Internet-based virtual 'Inbox' where you can receive, add, pay, print and manage your bills and other important financial documents. If you have signed-up to view your bills electronically via your online banking web site, then you are automatically signed up with epost: epost essentially 'powers' the electronic bill presentment portion of your online banking web site.

How does it work?

Once you've signed up and registered with epost, you begin by adding Mailers - the companies or organizations that send bills or other financial documents to you through the epost service. When you add a Mailer on epost, you are choosing to have this bill or document delivered electronically to your epost account. Once all your Mailers have been added and the next billing cycle begins for each Mailer, you'll start to receive your bills and documents in your epost mailbox.

You can arrange for epost to send you email notifications (to the email address of your choice) when a bill is delivered to your epost mailbox. Once notified, you can login to your epost mailbox and view your bills.

In addition, you can store your documents in your "saved mail folder" within your epost mailbox for up to 7 years. Plus, you can organize and manage your financial documents electronically by sorting, printing or setting up bill payment reminders. With epost you can manage your bills and other financial documents like electronic pay stubs, tax receipts and more!

View our epost demo for more information.

How much does epost cost?

The great news is that your epost mailbox is absolutely free. There is no epost set-up or service charges. You may incur fees for payment depending on your bank service.

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Getting Started

What are Mailers?

'Mailers' are the companies and organizations that send you 'Mailpieces' - bills, pay stubs, tax receipts, and other financial documents to you through the epost service. There are almost 100 Mailers to choose from, so the more Mailers you add, the easier it is to manage your bills.

What types of Mailers are available?

Available Mailers on epost include national credit card companies, retailers, utility companies, telecom companies and Payroll companies.

How do I access my epost mailbox at my bank?

epost powers the bill presentment service portion of your online banking at participating financial institutions. This essentially means that you can view your bills via epost, right within your online banking account pages - it's easy. In order to view your bills electronically through your online banking web site, you must first sign up for epost through your online banking web site and add Mailers.

Once you've signed up, you can access epost at your online bank each time. Simply log in to your online banking site and look for the bill presentment service provided and from there, you can sign in to your epost mailbox.

How does epost work with my online banking?

epost service is offered at all major financial institutions under the following service names:

If you bank with: Look for the epost service called
Bank of Montreal View Bills – epost
CIBC View E-Bills
Citizens Bank of Canada epost
Desjardins (AccèsD service) epost electronic bill delivery service
Laurentian Bank of Canada epost
National Bank of Canada epost Bills Online
Royal Bank View Bills
Scotiabank View My Bills
TD Canada Trust View Bills
VanCity epost

epost is also available at the following Credit Unions:

British Columbia

Saskatchewan

Ontario

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Using epost

Can I pay a bill after I view it?

Yes, this is one of the main reasons the epost service is so helpful. You can receive and view your bills online and then pay them through epost or your online banking web site.

How will I be notified when bills and other documents arrive in my epost mailbox?

Email Notifications are helpful notices epost can email you whenever your epost mailbox receives a delivery or to remind you to check your epost mailbox on a particular day.

When do I receive my first bill in my epost mailbox?

Once you've signed up and added all of your Mailers, your first bills will arrive in your epost mailbox at the start of the next billing cycle.

How much mail can I store in my epost mailbox?

There is no limit on storage capacity and you can store your mail for up to 7 years on epost.

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Privacy and Security

Is it safe to receive and view bills online with epost?

Because epost is Canada Post's online bill presentment service, you can be certain that every Mailpiece that enters your epost mailbox is secure and has not been tampered with. Using a highly sophisticated 128-bit encryption technology, epost is dedicated to maintaining your privacy and security.

What is the Electronic Postmark?

The Electronic Postmark™ plays a vital role in the safe and secure delivery of your epost mail, as well as the protection of your personal information. Look for the Electronic Postmark on every epost Mailpiece you receive – it certifies that your mail has not been altered, modified or tampered with during its delivery to your epost mailbox, and also provides the date and time your mail was processed, Canada Post's epost service adheres to industry-leading privacy and security guidelines. This includes the Personal Information Protection and Electronic Documents Act (PIPEDA), which protects the use, disclosure and storage of your personal information, including your mail and its contents. For more information on epost's privacy policy, click here.

Will I get 'spam' or unsolicited mail?

No. The epost service is preference-based, which means that you choose the mail we deliver to you. If you leave the opt-in checkbox empty when signing-up for the epost service, you will not receive any additional mail. From time to time in your epost mailbox you will receive notices from epost announcing new Mailers, site improvements and contest promotions.

Is my personal information shared with other companies?

No. The epost service Privacy Policy states that your personal information will not be given to any company or individual. As such, Canada Post does not offer information about you, nor does Canada Post publish directories of its Users.

Is my mail opened or tampered with in any way?

No. The epost service delivers your mail online securely and efficiently. We will not tamper with your electronic mail. Look for the Electronic Postmark™ on each Mailpiece. This confirms the time and safe delivery of your mail to your epost mailbox.

What are the browser specifications for viewing the web site?

To see what browser version you are using, click the Help tab located at the top of your Internet Browser window. (Note: The epost website works best with Internet Explorer 5.0+ or Mozilla Firefox) To install or to upgrade a new browser version, click here.

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Adobe Flash Plug-in

Our site uses Adobe Flash technology for delivering rich media content, and an interactive, multi-media online experience. Although the website is fully functional for web browsers without the Flash Plug-In, in order to take advantage of this quick and engaging technology, your web browser needs to have the Flash Player plug-in installed.

What is Flash?

Adobe Flash is a technology for designing interactive web experiences, and is used to enhance many web pages on the Internet. Flash enriches Internet multimedia experience by combining animation, sound, and interactivity to make web pages more engaging. It is quickly becoming the standard for delivering high-impact, lightweight web content. Designs and animations are deployed immediately across all web browsers and platforms, attracting and engaging users with a rich experience.

What do I need to do?

Flash is a free program downloadable from the Adobe website.

Tell us what you think. You can provide feedback about this website.

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Adobe Reader

Our site uses Adobe technology for delivering rich content in a portable document format. In order to view or download this type of document, you need to install the Adobe Reader.

Reader is a free program downloadable from the Adobe website.

Tell us what you think. You can provide feedback about this website.

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Web Security - epost

epost uses well-established technology to protect the security of your personal information and your mail.

Encryption

Encryption is a way of "scrambling" electronic information for transmission. 128-bit encryption is the strongest, most secure form of encryption that is generally available in Internet browsers on the market in North America today. That's why we require all of our customers to use a browser that supports this level of encryption.
Most areas of the epost website require 128-bit encryption. Your browser may use symbols such as a key or a padlock icon to show you when you are in a secure area. For more information about the encryption capabilities of your browser, use the browser's HELP menu. In general, if your browser's encryption level is not high enough, you will not be able to access the epost website.

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Firewalls

A firewall is an "industrial-strength" combination of hardware and software designed to separate the Internet from our internal computer systems and databases. All Internet data flows through a series of safety checkpoints on its way to and from our internal systems so that only authorized messages and transactions enter our computing environment. These firewalls also help to prevent unauthorized access to our computer systems from outside. The epost Service is a Web-based service. This means that all your mail and personal information are stored on our computers and viewed by you using a Web browser. Many e-mail services work by downloading messages to your computer via the Internet when you log in. By storing your data and messages on our servers, we keep the information securely behind our firewall. Please remember, any information that moves outside our secure website may not be secure.

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Viruses

A software virus is a computer file which, when installed (either from a disk or by downloading it via the Internet), can cause damage to a computer. Some viruses are relatively harmless and display annoying messages; others can seriously damage your computer and the information on it. If you choose to download any mail or files, you should be aware of the risk of viruses.
New viruses continue to be detected on the Internet. In particular, if you choose to access any software available through links from this website, please take reasonable and appropriate precautions to scan for computer viruses and ensure compatibility of the software with your specific computer system. You should also ensure that you have a complete and current backup of the information contained on your computer system prior to installing such software.

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Cookies

epost uses session cookies to manage your interactive session. A cookie is an identification tag that our server gives to your Web browser when you enter the epost system. We use that ID to maintain the state of your transaction as you move from one page to another. When you shut down your browser, that ID is deleted. No information, personal or otherwise, is stored on your computer once the session is complete.

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Your role

We are committed to maintaining the security of your information, and you play an important role in helping us meet this obligation. Never reveal your Username, password or authentication question to anyone; however, you will need to share your Username if you want to receive mail from other epost Service users. If you change your Username please remember to notify those people in order to continue to receive mail.
Without limiting the disclaimers of liability set out in these Terms and Conditions, we and the Canada Post Parties will not be responsible for any damages you may incur if you communicate confidential information to us over the Internet or by regular e-mail, or if we communicate such information to you, at your request.
If you have any questions or concerns about your security please contact our Customer Service Department at 1-877-376-1212.

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Troubleshooting

How do I inquire about missed or unreceived email Notifications?

Some Internet Service Providers employ email filters to reduce the amount spam their users receive. Unfortunately there have been cases where this has impacted email Notifications sent from epost.

For example, if you did not receive an email Notification and were expecting to, it is likely a result of your ISP's filters. In order to ensure this does not happen again, we suggest that you contact your ISP directly.

We also suggest that you check the email address in your contact information to ensure it is correct.

Use of hyperlinks in email notifications

To reduce the risk of phishing and safeguard your privacy and security, we have limited the use of hyperlinks in our communications to you. As a preventative measure, we recommend that users always type in the website address or use bookmarks to access the epost service.

Phishing is defined as the act of sending an email to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft. The email directs the user to visit a website where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers, that the legitimate organization already has. The website, however, is bogus and set up only to steal the user's information.

I am having trouble printing. What could be causing this?

In order to help you print your mail as efficiently as possible, we recommend that you download the free and compatible print plug-in available on our site. This plug-in will help to ensure that only the contents of your documents are printed, without wasting any unnecessary paper in the process. To download the plug-in, log in and click on Print Plug-in located within the Manage section of the left navigation bar.

I am having trouble adding a Mailer. What could be causing this?

When adding a Mailer, it is important that the account information you provide matches the information your Mailer has on record. Otherwise, you may receive error messages as a result. As such, we recommend that you have a hardcopy of your most recent bill or statement handy. Should you continue to experience difficulty, we recommend that you contact your Mailer directly.

If you are being re-directed or are having trouble accessing the Mailer's site, it may be due to pop-up blocking software you have installed. See the following question pertaining to pop-up screens.

How come I am unable to pay my bills immediately when they arrive?

In order to pay your bills at epost, you must first set up a Payment Method. To see what Payment Methods your Mailer(s) will accept, click the Pay link on your bill. (Note: To set up Electronic Funds Transfer (EFT), you will be required to complete and submit an authorization form, which may take a few days to process.)

Where do I go if I would like to delete a Mailer?

After logging into your epost mailbox, click Mailer List located on the left navigation bar in the Add section. Next, click the 'garbage can' icon (under the Delete column) beside the Mailer name you would like to delete. After you have deleted your Mailer(s), you can expect to receive your next statement or bill via physical mail delivery.

I'm having trouble viewing some screens (pop-ups) on the epost website. What could be causing this?

While each situation is unique, your difficulty viewing some epost screens may be related to pop-up blocking software installed on your computer. In order to help you, we recommend that you press and hold the control button ("Ctrl") at the same time that you click on the epost screen you are trying to view. We also suggest that you check your Internet Browser's set-up and/or contact their Customer Service for further information about viewing pop-ups.

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