epost Frequently Asked Questions (FAQs)

How do I...

  1. Recover my Username
  2. Reset my Password
  3. Sign up to receive bills and statements
  4. Cancel bills and statements
  5. Add a folder?
  6. Cancel my epost account?

Learn more about Digital Postal Address Verification:

  1. Verify my physical address to an epost Digital Postal address?
  2. What is a Digital Postal Address dispute?
  3. How do I ask someone to remove their name from a Digital Postal Address?
  4. Who is affected by a Digital Postal Address dispute?
  5. How do I change my Digital Postal Address?
  6. What happens after I initiate a Digital Postal Address Move?
  7. Who is affected by a Digital Postal Address Move?
  8. What is an epost Digital Postal Address PIN?
  9. What is "Household Mail"?
  10. How do I extend a Digital Postal Address Verification expiry date?
  11. How do I rename an epost Digital Postal Address?
  12. How do I re-open a closed or expired epost Digital Postal Address?
  13. How do I restart the Digital Postal Address verification process?
  14. How do I verify my Digital Postal Address at a Canada Post Retail outlet?
  15. What forms of identification should I bring to a Canada Post Retail outlet?
  16. What is an epost Digital Postal Address Verification letter?
  17. Learn more about deleting Digital Postal Addresses
  18. Learn more about Equifax identity checking
Recover my Username?

Recover your username online by clicking here.

Contact Us if you are unable to complete this process online.

Recover or Reset my Password?

Reset or recover your password online by clicking here.

Contact Us if you unable to complete this process online.

Sign up to receive bills and statements?

To add bills and statements to your Mailbox, click the Add a NEW Bill or Statement button, and choose the bill or statement you’d like add.

You’ll need your bill or statement information handy for each item you’d like to add (account information, roll number, card number, etc.).

Cancel bills and statements?

Select Profile Settings, then the Bills and Statements tab. Select the item you wish to remove, and then click Delete.

Add Folders?

Create personal folders in your Mailbox by clicking on the Filing Cabinet and select Add a Folder.

How do I cancel my epost account?

Click Profile Settings, and then select Profile tab. At the bottom of the page select Delete this Account, and follow the instructions.

If your epost Mailbox is linked to online banking, this connection must be removed prior to cancelling your account. Your subscriptions to receive mail via epost must also be cancelled.

Digital Postal Address

Verify my physical address to an epost Digital Postal Address?

You can verify your physical address to your epost Mailbox. Click here to learn more.

What is a Digital Postal Address dispute?

A digital postal address dispute can occur when one or more users are connected to an epost Digital Postal address, and rightful access of any of the users is in question. A dispute can be requested by a user by calling epost customer service at 1-877-376-1212. Once a Digital Postal address is under dispute, all users connected to the address will be put into a ‘verification pending’ state, though each user will continue to have access to his personal mail in his epost account. Users will be able to regain access to the Digital Postal Address through a unique Personal Identification Number (PIN). The PIN is sent to the physical mailing address associated with the epost Digital Mailbox address.

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How do I ask someone to remove access to a Digital Postal Address?

If another user is connected to the same epost Digital Postal Address and they do not have rightful access to receive mail at the corresponding physical mailing address, you may send a 'Request to Leave' notice. To request that another user leave select Digital Addresses under Profile Settings. Click Request to Leave link below the name of the user to whom you want to send the request. A message will be sent to the users’ epost Inbox requesting they remove their access from the Digital Postal Address. If the user does not remove their access you may initiate a dispute through customer service at 1-877-376-1212.

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Who is affected by a Digital Postal Address dispute?

All users connected to a specific epost Digital Postal Address will be affected when a dispute is initiated. All users will be mailed a re-activation PIN code to gain access to the disputed Digital Postal Address. The PIN code will be mailed to the corresponding physical mailing address. Access to epost.ca and all subscribed mail will be available during the dispute process. Access to any associated services relating to the Digital Postal Address will be unavailable until access regained.

How do I change my Digital Postal Address?

Change your Digital Postal Address quickly and easily. Click the Digital Addresses tab in Profile Settings and select Moving. Enter your new address and date of move. If a new address is not available, select ‘no address’ and your access to your current epost Digital Postal Address will be removed on the date provided.

What happens after I start a Digital Postal Address Move?

On the move date, a letter containing an activation PIN will be mailed to the physical mailing address entered as the ‘move to’ location. A letter with a unique PIN number will be received by every user that completed a Move request. To activate the new epost Digital Postal Address, go to Profile Settings, and select the Digital Addresses tab, and enter the PIN.

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Who is affected by a Digital Postal Address Move?

Move impacts only the user that requested a Digital Postal Address Move. For example, if three people in a household are all moving to a new address and they are connected to an epost Digital Postal Address then each user must initiate a Move.

What is an epost Digital Postal Address PIN?

A Digital Postal Address PIN is a unique number sent to epost Digital Postal Address holders to activate a Digital Postal Address or to complete a move process or to reactivate an address following the dispute process. PINs are sent by physical mail to the mailing address associated with the epost Digital Postal Address. Sending PIN codes by physical mail helps to ensure that only those users who have rightful access to receive mail at a specific address will be able to access the associated Digital Postal Address.

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How do I extend a Digital Postal Address Verification expiry date?

You can extend a Verification expiry date by selecting Profile Settings and Digital Addresses tab, select an address then click Extend Expiry Date. Or you can extend the date from the Verify your epost account in person page by clicking Request Extension.

How do I rename an epost Digital Postal Address?

To rename an epost Digital Postal Address (e.g. Home, Cottage, etc.) go to Profile Settings and Digital Addresses tab, select the address you wish to change then click on Rename.

How do I re-open a closed or expired epost Digital Postal Address?

Digital Postal Addresses which are closed by you or by the system (e.g. verification process not complete) can be accessed by starting the verification process again. If you are unable to regain access to a previously closed Digital Postal Address, please contact customer service 1-877-376-1212 for further assistance.

How do I verify a Digital Postal Address at a Canada Post Retail outlet?

To verify your identity in person, visit a Canada Post Retail outlet with the required documentation BEFORE the expiry date; otherwise you will have to start the verification process again. Print the Verification page (or write down the Confirmation Number) and take it to a Canada Post Retail outlet. Bring the required forms of identification and proof of residency listed on the left side of the verification page.

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What forms of identification should I bring to a Canada Post Retail outlet?

To complete your Digital Post Address verification at a Canada Post Retail outlet bring one of the following pieces of documentation:

  • An original, valid, government issued photo ID, for example, your driver's license or Provincial / Territorial Identification Card;
  • If your photo ID does not contain the address used for epost registration, then you'll also need to provide proof of residency at that address (for example, a utility bill for that address with your name on it)
  • One piece of non-photo ID and two pieces of proof of residency.

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What is an epost Digital Postal Address Verification letter?

Once an epost user successfully connects their epost Digital Mailbox to their Digital Postal Address a confirmation letter is mailed to the physical delivery address. The Digital Postal Address Verification letter provides an extra level of security to ensure only those with rightful access to receive mail at an address can connect to the associated Digital Postal Address. The verification letter is sent to the household as an information item only and action is only required if unauthorized access is suspected. User connected to the same Digital Postal Address will also receive a notification within their epost box to advise them that another user has connected to the same address.

What is "Household Mail"?

Household Mail is non-sensitive mail delivered to an epost Digital Postal Address. All entitled users of a given address receive a copy of the household mail. They can include but are not limited to: municipal information, and subscription offers.

Removing a Digital Postal Address

When you delete an epost Digital Postal Address you are removing your own access to that Address. Anyone else who is verified against this same address still has access to it. You cannot remove another user’s access to an epost Digital Postal Address; however you can request that other users remove their access by sending a “Request to Leave" notice. You will continue to have access to the mail in your epost Mailbox.

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Learn more about Equifax Identity Checking

When registering for your first epost Digital Postal Address, you are required to prove rightful access to the address through a verification process. This process helps to ensure your privacy and security when using the epost service. You are asked to provide identifying information such as your name, address, and date of birth. Canada Post uses , Equifax to validate the information against the Equifax credit database. The online validation process is NOT a credit check but rather a validation of your name, address and birth date. If an initial match cannot be found, you are prompted to OPTIONALLY enter your Social Insurance Number (SIN) as a further identity check, and middle name if not already provided.

If a match is found, a Welcome Confirmation letter is mailed to your physical Mailbox address. No action is required when the letter is received. The letters are sent as a further security measure and notification to ensure only those with rightful access to an address can register the associated Digital Postal Address.

If you do not wish to use the online method you can choose to complete the process in person. If you choose in-person verification, you will be presented with a ‘Verify at a Retail Outlet’ screen and prompted to print the bar-coded Verification form or record the Confirmation number. You will be required to visit your local Canada Post Retail outlet with the required identification to complete the in-person verification.

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